Terms & Conditions
Terms & Conditions
Right of withdrawal
You can return the items within 30 days from the date of receipt, following these simple steps:
Send a communication by email to firstname.lastname@example.org to be authorized to return, our customer service will send a form that must be completed and sent with the product(s).
The return is at the expense of the customer. The address where to send the return will be communicated by email, along with the return code.
It can take up to 14 working days (weekends and holidays excluded) for the return to be received and processed. All refunds are automatically credited to the card with which you made the purchase transaction.
For payments by bank transfer, please provide the IBAN code with the holder of the current account.
Returned products must be in their original condition, including label and packaging. All items must be returned in their original box. Products that do not meet these conditions will be returned to the sender.
It is also possible to return items belonging to different orders in the same package, including a return form for each order so that the return can be processed correctly once received in our warehouse.
As soon as the return is received in our warehouse it will be checked and refunded.
In the rare event that you do not receive your refund within 14 working days, please contact our customer service at email@example.com
It is important that the following information is included in the email:
- the original order number,
- Names of returned items
- the name under which the order was placed or the e-mail address of registration to the site
The refund, is related to the price paid for the items including shipping costs, unless the order has been canceled under the rules on distance selling or the entire order is defective.